Shipping Policy - Highland Life

All Highland Life products are made to order and shipped directly from our trusted print and fulfillment partners. Producing each product after an order is placed helps us maintain quality and reduce unnecessary overproduction.

Please review this Shipping Policy before completing your purchase.

Order Processing

Most orders are printed, prepared, and shipped within 2–7 business days after the order is placed.

Business days do not include weekends or holidays.

Processing times are estimates and may vary depending on:

• Product availability

• Fulfillment location

• Production method

• Order volume

• Quality-control requirements

• Holidays or promotional periods

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing tracking information.

Estimated Shipping Times

Estimated shipping times begin after your order has completed production and been transferred to the shipping carrier.

United States Orders

Approximately 3–8 business days after fulfillment.

International Orders

Approximately 7–21 business days after fulfillment.

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, service interruptions, and other circumstances outside Highland Life’s control may affect delivery.

Separate Shipments

Products within the same order may be produced by different fulfillment partners or at different facilities.

As a result, your order may:

• Arrive in multiple packages

• Arrive on different dates

• Include more than one tracking number

You will receive tracking information for each shipment as it becomes available.

You will not be charged additional shipping fees after checkout solely because your order is divided into separate shipments.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Your delivery location

• The products in your order

• The number of packages required

• The available shipping method

Free or discounted shipping may be offered during qualifying promotions. Any requirements or exclusions will be disclosed within the applicable promotion or at checkout.

Order Changes and Cancellations

Because Highland Life products are made to order, production may begin shortly after an order is submitted.

Requests to change or cancel an order must be sent to support@highland-life.com within one hour of purchase.

We will make every reasonable effort to accommodate your request. However, changes and cancellations are not guaranteed once an order has entered production or fulfillment.

Please carefully review the following information before completing checkout:

• Products

• Sizes

• Colors

• Quantities

• Shipping address

• Contact information

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, contact support@highland-life.com immediately. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.

An order returned because of an address error is not automatically eligible for a refund.

Tracking Information

Tracking information will be emailed after your order ships.

Please allow time for the carrier’s tracking system to update. Tracking information may not display movement immediately after a shipping label is created.

For orders containing multiple shipments, each package may have a separate tracking number.

Delayed or Lost Packages

If tracking has not updated for an extended period or your package has not arrived within the estimated delivery timeframe, contact:

support@highland-life.com

Please include your name and order number.

We will review the shipment information and work with the carrier and fulfillment partner when appropriate.

If a package is confirmed to have been lost in transit, Highland Life will determine the appropriate resolution, which may include a replacement or refund.

Highland Life is not responsible for delays caused by carriers, weather, customs, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct

• Check your mailbox, parcel locker, entrances, garage, porch, and surrounding delivery area

• Ask household members, neighbors, front-desk staff, or building management whether they accepted the package

• Contact the shipping carrier for additional delivery details

If the package still cannot be located, contact support@highland-life.com as soon as possible.

We will assist with reviewing the delivery information when possible. However, a replacement or refund is not guaranteed when carrier tracking confirms delivery to the address provided at checkout.

Highland Life is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery.

Refused and Unclaimed Packages

Refusing a delivery or failing to claim a package does not constitute an authorized return.

Packages returned because of:

• Refused delivery

• Failed delivery attempts

• An incorrect or incomplete address

• Unpaid customs charges

• Failure to collect the package

are not automatically eligible for a full refund.

Any eligible refund may be reduced by original shipping charges, return-shipping expenses, customs charges, or other costs incurred by Highland Life.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, misprinted, or different from what you ordered, follow the instructions in our Returns & Refunds Policy and contact support@highland-life.com within 30 calendar days after delivery.

Please do not mail a damaged, defective, or incorrect product to the address printed on the original package unless Highland Life specifically instructs you to do so.

International Customs, Taxes, and Duties

International orders may be subject to:

• Import duties

• Customs charges

• Taxes

• Brokerage fees

• Other fees imposed by the destination country

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Highland Life does not control these charges and cannot predict their amount.

Customs processing may also cause delays beyond the estimated delivery timeframe.

If an international order is refused, abandoned, or returned because customs charges were not paid, any eligible refund may be reduced by original shipping charges, return-shipping expenses, customs fees, or other costs incurred by Highland Life.

Contact Us

For questions about shipping, tracking, or an existing order, contact:

support@highland-life.com

We will respond as soon as reasonably possible during normal business hours.